Went into Cedar Rapids on December 2. I was traveling with an infant which is stressful in itself, but I got to the counter and they didn't have my size car seat. But not to worry Vonda was there to fix the problem and save the day. She was gone for 5 minutes but reappeared with an infant car seat and even offered me her personal car seat, if she couldn't find one at the airport. She was great, fixed my problem and fast, was confident she could find one and if all else failed she would give me hers!- Thanks for caring about my problem and fixing it. You don't find that to much anymore in the customer service field. You are appreciated!
Picking up my car on a Sunday was quick and easy. Very friendly staff. 5 stars all around, except for the return part. My flight was first thing in the morning and there was no staff to direct where to park the car for a return. I had to just choose a spot and leave it there in the National row and drop the keys at the desk. Turns out that must be what was expected.
This is a great location to rent a car. Competitive, low prices when compared to other places and the cars are pretty new too. However, I am not giving a 5 because, they do not hold the reserved cars class. I had booked for an intermediate but ended up getting a SantaFe (only minivan and SuVs were available and was told that all smaller and sedans were taken). Wait time at the counter is roughly 10 minutes depending upon the queue. Should be no prob if you have a reservation. All airports I visited have Emerald Aisle and I am surprised CID didn't have one. Would be great if you can set up Emerald Aisle for faster movement of the customers and cars (saves wait time). A pleasant rental experience overall.
Person at counter was great but waited 45 minutes in line of only 3 other people to get to front. Cedar has no Emerald Isle access and only staff's their booth with 1 person. Not the first time I have had a long wait there. National either needs more staff or system to allow pre-books and Emerald Isle folks faster walk through.
Unwelcome departure from a usually stellar performance. Long lines, no cars, an hours wait that messed up my schedule. Would have appreciated a complimentary upgrade as a gesture. Huge disappointment for an elite executive member.
National Car Rental is a US Car Rental based in Cedar Rapids, Iowa. National Car Rental is located at 2121 Arthur Collins Pkwy SW # 14, Cedar Rapids, IA 52404, USA.
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