I've been here a couple times. I have to say that this is the lowest pressure furniture store in the area. The sales staff there will help *when requested*
Our salesman Paul did a fantastic job helping us. He worked hard to be competitive on pricing. He told us it would be 2-4 weeks for the delivery due to the time of year. And it will be just over 3 weeks for everything but the recliner which is still back ordered and could be another 2 weeks. That is disappointing. As far as the quality of the furniture, time will tell.
I will never shop with them again. I bought a living room set a few years ago they gave me a date it would come in didn't get it till a month later. Then again last month same thing happened. I bought a dinning room table and chairs. Told me would come in in 2 weeks didn't get it till 1 month later. I would call every day. They would tell me a different day everyday. Not even an apology or free delivery. Seems they just try to sell and not care about the customer very unprofessional too
We ended up getting a set that was in the clearance section that was very affordable. I will continue to go here in the future if and when I need furniture.
Had a great purchase experience of 4 rooms of furniture with Duane. I had back orders multiple deliveries but did not complain. The one table has not held up been replaced twice over 1 year 2 months. I know Duane sold the extended warranty to me for this great service. The store won't return money just store credit. The rep for the company said he makes the decisions for the owner and that is what the FRANCHISE owner wants. The four times I have to leave work or rearrange my schedule due to product failure inspections and delivery mean nothing. I worked retail 25 years and thank goodness my companies don't treat people this way. Its ok I talk to 150 people a day so when the subject comes up about customer service I have a great story for my friends and customers. If you don't have anything I like in good faith return the money.
The store layout is also very nice. Very easy to get around the place.
The sales staff (Renee and Duane) were extremely knowledgeable about their product and inventory on hand. They listened to our needs and answered our questions graciously. We purchased a new bedroom set and mattress. All of their help made the transaction go so smoothly.
Their variety and quality of inventory on hand far exceeds any other furniture in the Cedar Rapids/Marion metro area.
Ashley Homestore is a US Furniture Store based in Cedar Rapids, Iowa. Ashley Homestore is located at 3750 Williams Blvd SW, Cedar Rapids, IA 52404, USA.
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