When I called Lexus Financial Corp, I was transferred (3) three times. Each agent, asking me the same information before transferring me to another person.
After I purchased a new vehicle, went through the contractural agreement and signed, I received a letter from Lexus Financial Corp stating I owe an additional stipend for excessive wear/tear on the old vehicle.
Absolutely horrific customer service. Agent repeated to me over and over again that she couldn't help me, and would not tell me how I could get information on my title. This is making me regret my decision of buying a Toyota.
Lexus Financial Services failed to resolve my issue. I shouldn't have to jump through hoops to have a unwarranted penalty reversed. If I sign a contract, that should be the end of my fiducial responsibility.
Now, I know companies have policies and procedures but as a customer, I shouldn't be inconvenienced (my time is valuable).
Mailed me a refund check of $261. I deposited and paid bills. The check from Toyota then... get this.. bounced.. after calling and speaking to countless clueless employees.. they told me they mailed the wrong check. I told them they Over drafted my account. They said there was nothing they could do and that the correct check was being mailed and to wait 5 days and check the status. When I called back they had no idea what was going on or where the check went. They reordered it. It's been 7 days and I still haven't received it. I'm dreading calling but since I'm out $300+ I guess I'll be talking to them today... again..
Toyota financial personel are some of the most dumbest, clueless and incompetent people I have ever done business with. This was the first time and it will be the last time I ever do business with them. Who the hell mails back a $22,000 check and don't know how it was sent or have any information for a tracking number in there system. Yes the check is lost of course. Final verdict. When asked they give the answer a five year old gives you. I don't know....I don't know. This is just one of the many retarded things I had to deal with. There isn't enough seconds in the day to go over every screw ball thing they have done. Stay away from Toyota. They'll suck you off to get you to buy a car but after that they pretty much kick you to the curb and reward you with incompetence and lack of ambition. I gave them one star because it couldn't go any lower. Now it makes perfect sense to me why ISIS was given a fleet of Toyotas. They are so hungry for money to make up for everything else they are lacking that they would easily sell out there own people to make a penny. If you don't believe me google ISIS Toyota. Unfortunately I bought a Toyota before they gave them a fleet of there vehicals or I would have never even pondered to get a Toyota.
I should never hear the words "I can't help you!" Your agent(s) stated they understand but when you tell me "you can't help me" that isn't constructive or acceptable customer service.
Needless to say, I was gobsmacked, as the old car was in excellent condition with extremely low mileage.
Needless to say, you need to do a better job communicating with your customers. After I end my contractural responsibility, I shouldn't be asked to pay additional funds. Period!
I did not appreciate the long wait times to speak with a manager. However, Max, Stephanie and I believe Erica or Evelyn (sorry) did a great job. It was a nice touch on the whole Lexus ownership experience. Thank you so much.
Toyota Financial Services is a US Insurance Agency based in Cedar Rapids, Iowa. Toyota Financial Services is located at 5005 N River Blvd NE, Cedar Rapids, IA 52411, USA.
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