I'm not one to complain about businesses. But I have had it with this one that I have been going to for getting my ring fixed.
It all started when I needed to get my two bands soldered to the engagement ring. They told us to wait till a month are two before our wedding. So we waited until it was two month before ( thankfully we went then). Because it took them sending it back to the store 4 TIMES to get it right. Each time they called to tell me it was done it wasn't lined up at all!! For me that shows that they don't care what their jewelry looks like. The manger even told my husband " oh I doubt she will even notice". You think I won't notice something is off because I will be wearing it everyday .
Kay Jewelers gets zero stars. Here is my story.... I get my ring July 3rd 2014. Beautiful ring it is really unique and truly showed me and my husband personality. On July 4th 2014 The top diamond get knocked out of the setting. My husband bought the warranty on the ring so I assume no big deal. I had found the diamond so next business day I take the ring in the person who helped me stated good thing you have the diamond otherwise you would have to buy a new one. I was a bit irritated by the comment but I let it go. Also while in there I asked about making the head stronger. they suggested just lowering the head so I agree to have this done. finally get ring back great condition. Where the ring for about a month no issues then the top diamond again starts to spin so its not tight at all on its post. So again I take the ring in and I ask to have it inspected and they send if off again tighten the diamond and straighten the prongs. I get the ring back looks great. The prongs bent again within a month I did not want to go through the hassle of taking it in so I wait until my next inspection to keep my warranty every six months I have to take it in. every six months there after it got sent in because the prongs and head would bend. So at my last inspection the person who inspected it could clearly see it needed sent in but handed it back to me and said looks good. I knew it should be sent in but... I took it because I had my inspection done so if anything did happen I would be covered. So... a week later one of the small diamonds fell out of my ring. So... I take the ring in the prongs are bent like usual so I ask them to replace the diamond and straighten everything out again. While inspecting it before sending it out they suggest that I upgrade to platinum.... would make the prongs stronger and would no longer have to worry about the diamond on top becoming loose. Keep in mind when I first got the ring I asked them about making it stronger so why after over two years of taking this ring in they are offering me this. The cost of this 199.99 I would have gladly paid for this when I asked about making the ring stronger. I told them they should just upgrade it to platinum my warranty will continue to cover if anything happens and I was angry that this option was not presented to me when I specifically asked about making the ring stronger. So ring gets sent off to just be fixed. Ring finally comes back a week after I was told it would be back. I go in to pick up ring. The nice gentlemen helping me says you owe for the platinum upgrade. I convince them to give me my ring. I look at the ring without a microscope and can see they did upgrade it but...... The same diamond I sent it in for in the first place is missing that's right the same diamond is missing still....... Once I get my ring back I will not go back If it ever needs fixed I would rather just go pay someone to fix it then to deal with Kay's ever again.
Don't get me wrong, some of the people who work there are really nice. But as far as the older gentleman whose the manger. . Horrible costumer service, disrespectful, and rude. And sending out jewelry to get fixed and waiting for it to be perfect when you get it back. . And it never happens. Very disappointing.
My grandmother passed away, and I sent her ring in to be sized. It came back with literally sauder covering one of the diamonds. So a month and half later after sending it back to them twice, it has now been completely mangled. It barely even looks like the same ring. The stores only response is "we can send it back in" Not too mention how rude and uncaring the staff is unless you're buying something. Do not go here, whatever you do!
Then recently I had to get it fixed because the engagement diamond was loose. . So instead of having it at 4 prongs I wanted 6. Two weeks to get it back. Got it back I noticed the engagement ring was off center. Took it back two days later. I told them I wanted it fixed because it was off center. . Yet again the manger says " I don't think it is, I've been doing this for 30 years". . Oh really. Well it's off. We spent good money on something from YOUR store. So please don't tell me you think it's fine cause it's not.
I will never buy jewelry from Kay's again! When I got my wedding bands it took a week for a diamond to fall out and the soldering was uneven. So I took it in. They sent it back to get resoldered and the diamond replaced. This took about a month to get back. When I did finally get it back the soldering was good but it took 3 days for another diamond to fall out. So back in I went. They said they needed to order new bands because 7 diamonds were lose. They should have done that in the first place. I waited 2 weeks to get the new bands and another week to get them soldered together again. I went back in today to pick it up and the woman I spoke with said it had already been inspected and it looks great. I should have learned from my previous experience that I need to check before I leave but I didnt. I get home and there is a very noticeable gap between the rings. I'm so pissed off and tired of this that I will never buy from here again and once my credit card is paid off it will be closed!!
The staff was nice and patient with us. She showed me many different rings until I found what I wanted. The ring we paid $600+ for was only worth $25 at the most at every pawn shop and jeweler we took it to, which was very disappointing.
I will never buy anything from that store.
Kay Jewelers is a US Jewelry Store based in Cedar Rapids, Iowa. Kay Jewelers is located at 4444 1st Ave NE Unit 125, Cedar Rapids, IA 52402, USA.
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