Seems like every time I go in there, staff changed, AGAIN. Have to do business with them but it's been years since seeing the same person twice.
Fast service easyparking
Care Pro should change their names to Uncaring Pro. I went in there to get supplies and they told me to make an appointment. So I called the next day to make my appointment for my part for my cpap, they told me that they may not carry that part because it's a 2011 model and I need to see my doctor to get a new prescription for a new device. I ordered my part online and it fits perfectly. Also, my husband had knee surgery, he needed an extra pair of support hose, his doctor referred us to get the hoses at Care Pro. The lady said, he has to come in to get measured for the support hose. I told her that he had knee surgery and he isn't ready yet to leave the house yet! I told her that they have these same support hose online and I could purchase them on Amazon.The care pro lady said, that is against the law because you need a prescription! I ordered the support hose on line and I didn't get in trouble with the law! LOL
This is not a complaint about the services they offer, it is in regards to their prices. My husband picked up a CPAP 6' hose for me last week and it cost $80.00. My insurance deductible has not been satisfied, so this is out of our pocket. I forgot to have him get the nasal pillow/hose kit. This time I thought to call first and was quoted over $200.00. The 6' hose can be purchased on line for $12.00 and free shipping. The nasal pillow/hose kit can be purchased on line for $98.00 and free shipping. This is just a "heads up" that you do not have to buy your supplies at Care Pro. Way over priced.
Care Pro is about making money and giving the consumer the run around! They don't care about their customers!
One of the worst mismanaged companies I have ever dealt with. They will lose valuable paperwork. They will also lie to you and make more work for you and your doctor.
Carepro Home Care is a US Pharmacy based in Cedar Rapids, Iowa. Carepro Home Care is located at 402 10th St SE Suite 600, Cedar Rapids, IA 52403, USA.
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