I went to Westdale today just to do some research into a car I want, since I'm not sure exactly what I want to do. A sales associate who I believe said his name was Jaime came out to meet us as we were parking so we could walk around. I'm driving somebody else's truck right now, and I'm used to driving a sedan, so it's an adjustment and I haven't quite mastered parking yet in a large vehicle. So, I park around the back of the building so I don't have the possibility of hitting any cars or upsetting anyone with the parking. Jaime waited for us to park. We walked straight to the cars, and he yelled at us "Do you have an appointment?" I told him no, and we kept walking. He started following us, asking what we were looking for. I told him we were really just looking, and I'd let him know if we needed anything. He snapped "Okay." and walked away with his hands on his hips, obviously irritated. We walked around without him bothering us, and finally I saw a car I liked. It happened to be unlocked, so I opened it and sat in it, keeping the door open. He walked up to the back of the car, leaned against the trunk, and said "Well these aren't supposed to be unlocked." I told him that it was already unlocked, and I really just wanted to sit in it and see how it felt. He continued to stay there, and basically just stared down my boyfriend. I got out of the car, told my boyfriend I wanted to leave because I don't like being stalked around the lot, and started walking away. Jaime said "Well, if you don't want to talk to someone, come back on Sunday." I commented to my boyfriend about how unprofessional that statement was, and Jaime yelled back "We require a 20% down payment!" like I couldn't afford the car I was looking at. This is not the first time an employee has made assumptions about us, as an associate approached me in my car once and, after telling him I was doing research and wasn't looking to buy today, he said "So I assume we're going to shoot for financing?"
Chrissy Watts
Thanks, Kyle for all your help. I got the suv I wanted and Kyle was very knowledgeable about the vehicles MCGrath had and he even brought the vehicle over that I purchased. I got the payment I wanted and everything worked out great! Thanks again Kyle. You should get a raise! Your a great salesman!
I had a really great time being helped by the employers of Westdale UCS. My sales consultant, Nathaniel Heims, was really incredible and helped me as much as he could; he was also very humorous and made me feel relaxed and comfortable while waiting on the paperwork to be done. It was amazing to have him as my sales consultant. Thank you, thank you, thank you so much Nate!
McGrath is not a bad dealership, but the employees at Westdale Used Car Superstore are pushy and wildly unprofessional. I assume they've had their $2000 for your trade deal going on for over a year now because it's the only thing bringing in customers. Their customer service certainly isn't doing that for them, so I guess they need some other gimmick to bring people in. I will not be giving them my money, that's for sure.
Tony Wesbrook was an excellent salesman! He was fantastic at finding the perfect car for me. The process was quick and easy. I highly recommend his service and appreciate his professionalism and dedication to serving others.
I have to say I was dreading car shopping, but Everett was terrific to work with. No pressure and was totally honest in answering my questions. He let me take the car home to let my husband look at it over his lunch break with no hassle at all. I had some issues looking over the financing paperwork once I got home and called 1st thing the next morning. Talked with Devin and he was able to get everything straightened out. I stopped back in that afternoon and he had everything ready to go. I was out of there in 20 min. It was a great experience and I love the new car!
Westdale Used Car Superstore is a US Car Dealer based in Cedar Rapids, Iowa. Westdale Used Car Superstore is located at 3220 Wiley Blvd SW, Cedar Rapids, IA 52404, USA.
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