To whomsoever it may concern in Forwardair department. I hope you will take necessary action for my grievance. I was suppose to receive my TV from Costco through your delivery service on Friday 12/23/2016 and spoke to connie (not sure if it’s the right spelling of her name). After talking to her I scheduled it for Friday afternoon and took afternoon off from work. But later that afternoon she called and said that the TV was not ready (when the driver went to pick up he figured it out that it has not even arrived from costco) and said that she will reschedule to Tuesday (12/27). I called her on 12/27, but she failed to get it scheduled. This time she was rude to me. She behaved as if she did not have a conversation with me on Friday. I requested her to schedule it tomorrow but later in the day (afternoon or evening). However, she was unable to help. She told that she can give me a 4 hour window. I requested her if she can ask the driver to deliver my TV last and make it close to 5pm but again she was of no use. I can understand that the schedule may not allow the driver, but what hurt me more was her lack of concern. She was never apologetic and did not understand my concerns. She doesn’t have any respect for other’s schedule. I hope you could provide some basic education on sympathy and empathy that would be valuable to her. I sent this email to Costco delivery services as well to warn them about your poor customer service and try other service if possible.
Forward Air Inc is a US Moving Company based in Cedar Rapids, Iowa. Forward Air Inc is located at 733 58th Ave Ct SW, Cedar Rapids, IA 52404, USA.
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