The online ordering and pickup was easy. I was notified my order was ready and was there in minutes. I loaded up the batteries and went home. The next morning I started to change the batteries when I found out i was given the wrong ones..called the store for them to refuse to deliver the correct ones as I had a non running vehicle and no other vehicle to get there. He refused to compensate for the mistake or anything. I had to have a buddy take time out of his day to take me in. When I get there he still refuses to compensate for the mistake and finally just gives me a dumb flash light. I will be taking my business somewhere else where they can atleast read a part number.
Ordered a car battery after another establishment tested it and told me I need a new one. Before Batteries Plus installed the new battery, they tested my current one and told me that while the battery would need replacing in the next year, the testing didn't not indicate it could be the source of my car problems. They then refunded my battery purchase. I appreciated their honesty and the time they took to test and explain the results to me. I will definitely be buying future batteries from them.
Ordered the battery online to get the $10 discount. Went to the store to have it installed because the website said free installation. When I got there they would not install it because it was too cold outside. There's a definite disconnect between the national website and the local store. They did refund my money though.
Anytime I've gone into this location, the staff is always more than willing to help me with my needs. Thank you to the great staff for always being attentive to my needs and trying to help as much as possible. I feel like you sometimes go out of your way, more than some stores do for their customers. Keep up the great customer service.
Was easy to find the battery I needed, was offered an online discount and pickup was easy the next day. Two salesmen had their hands full of customers when I arrived and they handled people calmly, quickly and professionally. Very good experience.
Batteries Plus Bulbs is a US Electronics Store based in Cedar Rapids, Iowa. Batteries Plus Bulbs is located at 266 Blairs Ferry Rd NE, Cedar Rapids, IA 52402, USA.
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