I did not get the name of the person who waited on me. His service was excellent. They did not have in store what they have online. He substituted an equivalent to what I was looking for and served my needs. Very happy!
Quick service. Friendly staff. Clean store.
Talked to an associate about computers. He seemed very knowledgeable and NOT PUSHY!
I had the worst experience I have ever had in a store at the Staples on the South West side. I wanted to buy an expensive office chair in the $350 to $400 dollar range but after two sales persons who were as helpful as they could be, I asked for the manager. I wish I had gotten his name because I am going to escalate this to corporate. I can say I am not the easiest person sometimes but it was 20 minutes till closing. The store was empty and I was told they didn't have the man power to get the chair down and put it together so I could see it. Even if they had offered to open the box so I could get an idea of what it looked like, I would have been fine with but the so called manager copped a serious attitude with me. Said he couldn't do it till the next day. I have bought numerous computers, accessories, supplies, and the list goes on. I'm writing this with a computer that came from Staples. I do think this was an isolated incident with this store this time but I don't plan on going back to this store ever again to find out. It was that bad! If you have the option, I would avoid this store.
I have been struggling for weeks to take care of a HP Printer issue. I narrowed down the issue to a nearly brand new, yet faulty printer cartridge. I took the cartridge in and explained what happened and Dan exchanged my cartridge. My problem was fixed in just minutes!! Thank you for your great customer service!
Staples is a US Electronics Store based in Cedar Rapids, Iowa. Staples is located at 2431 Wiley Blvd SW, Cedar Rapids, IA 52404, USA.
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